*** RETURN UPDATE AS OF 10/1/21 ***
DUE TO COVID & THE SAFETY OF OUR CUSTOMERS WE WILL NOT BE ACCEPTING RETURNS. OUR DRESSING ROOMS ARE OPEN FOR YOUR CONVENIENCE. THANK YOU FOR YOUR UNDERSTANDING.
**SHOPPING CREDIT IS THE ONLY OPTION FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL METHOD OF PAYMENT FOR ANY REASON**
- If you need to start a return claim please send a message to firstname.lastname@example.org with your order number as the subject. Please include the item description or style number you’d like to return and your reason for return. You MUST get a return authorization before sending in your return. If we receive a return without a return authorization, you will be contacted to have the item shipped back to you at your expense.
- It is the customer's responsibility to keep their tracking numbers for all returns and track their returns.
- We must receive returns within 14 days of your order date to be eligible for a refund credit. Returns older than 14 days will be rejected and returned to you at your expense.
- Returns must be unworn, unwashed and returned with all tags attached. Please include your packing slip or order number inside the package.
- Sale items are final and cannot be returned or exchanged.
- Shipping charges are not refundable.
- We have the right to refuse returns over a 25% return rate. This includes canceled orders. If you are unsure of your return rate please send a message to email@example.com BEFORE sending a return.
- Sale Items
DAMAGED, DEFECTIVE OR INCORRECT ITEMS:
If you have received a damaged, defective or incorrect item please contact us at firstname.lastname@example.org within 3 business days of receiving your shipment. We will do our best to immediately correct these issues.
LOST OR STOLEN PACKAGES:
You can always contact us for any return questions at: email@example.com!
SHIP RETURNS TO:
Willow & Grace Boutique
111 N Main Street Waterloo, IL 62298