Return Policy

*** RETURN UPDATE AS OF 10/1/21 ***

DUE TO COVID & THE SAFETY OF OUR CUSTOMERS WE WILL NOT BE ACCEPTING RETURNS. OUR DRESSING ROOMS ARE OPEN FOR YOUR CONVENIENCE. THANK YOU FOR YOUR UNDERSTANDING.

**SHOPPING CREDIT IS THE ONLY OPTION FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL METHOD OF PAYMENT FOR ANY REASON**

• If you need to start a return claim please send a message to returns@shopwillowgracecv.com with your order number as the subject. Please include the item description or style number you’d like to return and your reason for return. You MUST get a return authorization before sending in your return. If we receive a return without a return authorization, you will be contacted to have the item shipped back to you at your expense.

• It is the customer's responsibility to keep their tracking numbers for all returns and track their returns.

• We must receive returns within 14 days of your order date to be eligible for a refund credit. Returns older than 14 days will be rejected and returned to you at your expense.

• Returns must be unworn, unwashed and returned with all tags attached. Please include your packing slip or order number inside the package. 
  
  
• Sale items are final and cannot be returned or exchanged. 
  
  
• Shipping charges are not refundable.

• We have the right to refuse returns over a 25% return rate. This includes canceled orders. If you are unsure of your return rate please send a message to support@shopwillowgracecv.com BEFORE sending a return.